FAQ

Clear answers to the most common questions

How do I book an appointment?

You can book directly on the "Book Appointment" page in under a minute: choose a department, a doctor, a date and time, then enter your details. You can also call us or message us on WhatsApp.

How do I cancel or change my appointment?

Go to "Manage My Booking", enter your booking number and phone, then tap cancel. To change it, cancel and book a new slot, or call us.

What should I bring to my first visit?

Your ID, health-fund card, a list of your current medications and any previous test results or medical reports.

What are your opening hours?

We work from Saturday to Friday, 24 hours a day, seven days a week, receiving every doctor listed on his page.

When will my test results be ready?

Most results are ready within 24–48 hours and we notify you when they are. Your doctor sees them directly.

Is there parking and disabled access?

Yes. Free parking is available next to the center, and the building is fully accessible, including elevators and restrooms.

Can I book for someone else?

Yes. Enter the patient’s details (name and ID) and a contact phone number. For children, enter the child’s details and a parent’s phone number.